Returns & Exchanges

RETURNS POLICY

Returns request must be made within 7 working days of purchase.

Powwow Jewellery will provide you with a refund or exchange when goods:
– are faulty (upon purchase).
– are different to the product that was ordered.
We will reimburse documented shipping charges for the return of goods when one of the matters above applies.
If you wish for a refund, the purchase amount will be refunded to the original card of purchase.

Please retain your original receipt as proof of purchase

Product must be in original condition, unworn. Please keep all the packaging materials and return the goods as they were sent to you.

EXCHANGE POLICY

If you would like to exchange a product we will be happy to assist you providing the item meets exchange policy criteria.Please contact us within 7 working days of purchase and we will be in contact with you within 24-48 hours.

Please retain your original receipt as proof of purchase – Product must be in original condition and unworn. Please keep all the packaging materials and return the goods as they were sent to you.

EXCLUSIONS

– Powwow Jewellery cannot offer an exchange or refund for sale items.
– Due to health regulations, pierced earrings cannot be exchanged or returned for a refund except when it is faulty.
– where the product has sustained damage due to accident, inappropriate use, lack of reasonable care.

HOW TO RETURN / EXCHANGE

Email sales@powwow.com.au to obtain a return request authorization form and a (RN) return / exchange number.
Once your return exchange has been approved, you will receive a RN number. Fill out the returns form and send with the returned item/s to:

Powwow Jewellery
P.O.Box 136
Miranda NSW 1490
Sydney, Australia

Powwow Jewellery will not be held accountable for any items lost in the mail so we recommend you return any item via Registered Express Post.

CONSUMER GUARANTEES

All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.